Loading...
This won’t take long.
How a large state agency transformed IT operations, reduced costs by 30%+, and delivered exceptional employee experiences with Tidal
The agency was dealing with challenges in employee onboarding, device lifecycle management, and surplus asset tracking that were slowing productivity and creating unnecessary costs. Through GMI's Tidal Asset Management program, the agency gained a scalable IT support model designed to reduce downtime, improve security, and elevate the employee experience.
Employee onboarding delays due to outdated devices
Thousands of devices needing inventory and tracking
Security vulnerabilities from unpatched devices
Large-scale deployments with limited IT capacity
Decommissioned devices in warehouses
Delivered zero-touch deployment of thousands of devices, ensuring new hires and employees received timely support and reliable technology
Faster issue resolution, 24x7 end-user support, and better-performing devices with improved employee efficiency
Processed device RMA repairs/returns, ensuring warranty-covered assets were utilized effectively, reducing IT waste
Inventoried and updated thousands of devices, cleared warehouse space, and enabled effective IT lifecycle planning
Through GMI's Tidal Asset Management, this state agency transformed its IT environment—turning bottlenecks into opportunities for efficiency.
By providing proactive support, streamlined asset management, and cost-effective solutions, GMI empowered employees to focus on their mission of serving the community.