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TIDAL delivers centralized, secure, and scalable IT lifecycle services through a single pane of glass—bringing together visibility, governance, and operational coordination across enterprise environments.
Powered by GMI, TIDAL supports organizations with consistent, lifecycle-driven services that reduce complexity, improve accountability, and enable confident scaling.
TIDAL supports six core service areas that work together to deliver end-to-end IT lifecycle management.
Centralized end-user support that provides consistent issue resolution, lifecycle awareness, and operational coordination across distributed teams and devices.
Lifecycle-aligned security visibility that supports monitoring, governance, and incident response across the IT environment.
Operational insight and support for connected devices and environments, enabling stability, performance, and uptime across enterprise networks.
Lifecycle-driven visibility that supports compliance readiness, policy enforcement, and audit alignment across regulated environments.
End-to-end asset lifecycle visibility—from procurement through secure retirement—supporting accurate inventory, ownership tracking, and lifecycle planning.
Structured intake of new devices and technology assets, ensuring standardized onboarding and consistent lifecycle entry.
TIDAL centralizes lifecycle intelligence across all supported services, enabling organizations to manage IT environments with clarity and control. Its lifecycle support encompasses:
This unified approach reduces fragmentation and enables predictable, scalable operations.
TIDAL provides the visibility and lifecycle intelligence.
GMI delivers the operational execution.
Together, they enable service delivery that is:
TIDAL centralizes the full IT lifecycle by handling the staging and kitting of new devices, maintaining hot spares for rapid replacement, tracking end-of-life and refresh cycles, keeping devices updated with patches and security updates, maintaining accurate inventory and ownership records, managing warranty repairs and RMAs, ensuring secure end-of-life disposal, and supporting the procurement of new devices as needed.
This unified lifecycle view allows organizations to streamline operations and improve continuity.
Learn how TIDAL services can simplify your IT lifecycle while improving visibility and operational confidence.
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